Frequently Asked Questions

Reservations must be made at least 24 hours before your departure time. We recommend booking as early as possible, especially during holidays, App State events, and peak travel seasons (Thanksgiving, Christmas, Spring Break). Seats are limited and fill up fast.

You can book online in under a minute or call us at (336) 484-1350. You'll receive a confirmation email within 2 hours with your exact pickup location and instructions.

Free cancellation or changes up to 12 hours before your departure time. Within 12 hours, a $25 change fee applies. No-shows are non-refundable. To change, call (336) 484-1350 or reply to your confirmation email.

Payment is collected when you book. We accept all major credit cards, debit cards, and digital wallets. Pricing is per seat — no hidden fees or surcharges.

Absolutely. You can book up to 5 seats online. For groups of 6 or more, call us at (336) 484-1350 for a group rate. We also offer private charter options through Ashe County Airport Shuttle.

Our route runs: West Jefferson → Boone → Wilkesboro → Statesville → Charlotte (CLT). Return trips follow the reverse order. Each city has a designated pickup/dropoff point that you'll receive with your confirmation.

Total travel time from West Jefferson to CLT is approximately 2 hours and 40 minutes. From Boone: ~2 hours. From Wilkesboro: ~1.5 hours. From Statesville: ~45 minutes. Times vary based on traffic and weather.

Each city has a designated pickup point at a safe, well-lit, easily accessible location. After booking, you'll receive the exact address with GPS coordinates and instructions. At CLT, we pick up at the Ground Transportation area outside baggage claim.

Yes, we operate 7 days a week including holidays. During major holidays (Thanksgiving, Christmas, New Year's), we may run adjusted schedules. Your confirmation will always show the exact time for your specific trip.

Call us at (336) 484-1350. We may be able to accommodate special requests. We also offer private airport transfers that depart at any time of your choosing.

Each passenger may bring one checked bag and one carry-on/personal item at no extra charge. If you have oversized luggage, golf clubs, ski equipment, or extra bags, let us know when booking so we can ensure space.

We operate a Mercedes Sprinter executive shuttle with comfortable high-back seating, climate control, USB charging ports, and generous luggage storage. This is luxury transportation — not a cramped van.

We're working on adding Wi-Fi. In the meantime, cell service is strong along most of the route (I-77 corridor). USB charging ports are available at every seat.

For CLT pickups, we track your flight in real time. If your flight is delayed, we automatically adjust. You don't need to call or stress. We'll be at Ground Transportation when you land and clear baggage claim.

Charlotte Douglas International (CLT) has one main terminal. We pick up and drop off at the Ground Transportation area on the lower level, outside of baggage claim. Exact door and coordinates are in your confirmation email.

We recommend arriving at CLT at least 2 hours before domestic flights and 3 hours before international. Choose a departure time that gets you to CLT with that buffer. Check the full schedule for arrival times.

Yes. Blue Ridge Airport Shuttle operates under Ashe County Livery, a fully licensed NC for-hire transportation company with NC For-Hire Plates and $1.5 million commercial liability insurance. We exceed all state requirements. Learn more about NC for-hire requirements →

All drivers are background-checked, professionally trained, and experienced on the mountain-to-CLT route. They know the roads, the weather patterns, and how to keep you safe and comfortable.

Yes! Roundtrip bookings receive approximately a 10% discount compared to booking two one-way trips. The discount is applied automatically when you select roundtrip on the booking form.

For groups of 6 or more, call (336) 484-1350 for a custom group rate. For large groups needing a private vehicle, check out our private airport transfer service.

No. The price you see is the price you pay. Luggage is included. No fuel surcharges, no booking fees, no holiday upcharges. Transparent pricing, always.